Cheeky twist gifts – Terms of Service
1. About Us Cheeky twist gifts (Kfloss and pop) is a family-owned business based in Essex, UK. We specialize in freshly spun candy floss, popcorn, personalized gifts, engraving, American imports, and live event services. We serve Clacton, Colchester, Southend, Essex, and deliver across the UK.
2. Ordering
- Orders can be placed via our website, Etsy, eBay, Shop, TikTok Shop, or at live events.
- All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order.
- Prices are listed in GBP and include UK delivery unless stated otherwise.
3. Product Information
- We aim to provide accurate product descriptions, images, and prices. Minor variations may occur.
- Personalised and engraved items are made based on the details you provide. Please check all spellings and information before submitting your order.
4. Payment
- Payment is required at checkout. We accept major cards and cash (in person).
- Prices may vary by platform to reflect commission fees.
5. Shipping & Delivery
- Orders are processed and dispatched within 1–3 working days.
- Delivery times are estimates and may vary due to external factors.
6. Returns & Refunds
- See our Return & Refund Policy for full details.
- Food and personalised items are non-returnable unless faulty or incorrect due to our error.
- Non-personalised, non-food items can be returned within 14 days if unused and in original packaging.
- If there is an issue with your order, contact us within 48 hours of delivery.
7. Live Events
- Event bookings (flying floss, cart hire, catering) require a non-refundable deposit.
- Final payment is due before or at the event.
- Event cancellations must be notified at least 7 days in advance; deposits are non-refundable.
8. Intellectual Property
- All content, images, and designs on our platforms are the property of Cheeky twist gifts (Kfloss and pop). You may not use, copy, or reproduce them without permission.
9. Liability
- We are not liable for indirect or consequential losses arising from the use of our products or services.
- Allergen information is provided with every food item. Please check labels and contact us if you have concerns.
10. Privacy
- We respect your privacy and handle your data in line with GDPR. See our Privacy Policy for more details.
11. Changes to Terms
- We may update these Terms at any time. The latest version will always be available on our website.
12. Contact For questions or support, contact us via the platform you purchased from, our website chat, or email at cheekytwistgifts@hotmail.com
